Very disappointed in MYA Terrible customer service I'm Gutted !!!! Started by: mummymakeover

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    I’m due to have a TT and a BA on the 1st of November Only 5 days until my surgery then I get a call today from Mya stating that they have only got me booked in for the TT and not the BA aswel. Even though I have emails from the Cardiff manager stating that I’m booked in for both surgeries and the price. To top it off they said that they have miss quoted me on the price of the surgery even though I have paid up front in full!

    I am tamping and am going to put a formal complaint in. I’ve booked unpaid time off work which I can not change I ve also paid for transport and the hotel for my husband.

    Has anyone else had any problems like this before? if so I would appreciate your experiences of dealing with them?

    Many thanks

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    awww im so sorry to hear that! :( ring mya head office they are very helpful! xxx

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    That is terrible! One, that they’ve messed up what procedure you’re having. But that they’re now quibbling over price even tho you’ve paid in full. You must have a receipt have you? Personally I think MYA are crap!!!! Ring your clinic manager and ask what the complaints procedure is Hun. You dont need this on top of the stress you must already be feeling. Good luck xx

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    It was the head office that rung me hun. They said only now they picked up the mistake. They gave me the name and address of the complaints department although I will complain it’s not going to make things right. I was all worked up for the surgery. I feel really drained :-(

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    So have they offered you an alternative date for the BA? Ireckon that you’re entitled to compensation!

    You have prob booked time off work, arranged childcare and built yourself up emotionally for this, you must be devastated.

    Don’t give-up, you must tell them you’re not having it x

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    I’m so gutted have booked two weeks unpaid off work which I cant change because they’ve paid for cover, I’ve paid for travel up to London and back from Cardiff cause my husband has broken his leg and cant drive me, as well as the hotel is booked and paid for.

    Emotionally I’m a wreck got myself so worked up for the op told all my friends and family, its so unfair how can they make such a huge mistake? My coordinator is off on holidays and wont be back until after the surgery date and the girl thats taken over hasn’t got much of a clue about it.

    I’m supposed to be speaking with the managing director tomorrow, so I guess I’ll have to wait to see what she says about it all!

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    Surely they can sort out doing both ops still even at the last minute, surgerys are used to running late so they’ll just have to overrun on the day, besides the time off and money spent you shouldn’t have to put your body through a recovery from an op just to have to go through it all again. Have you still got your initial quote from the PC? If you’ve paid what they quoted you I would think they would have to honour that. I really hope you get this sorted ASAP x

    Profile photo of rochroch
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    This is horrendous! I personally think MYA should reimburse you for time you’ve booked off work and the travel you’ve paid for etc as it is their mistake and you’ve got confirmation emails and receipts. If I was you I would then go elsewhere, if they can’t even book you in for right ops how can you be confident they’ll put the right implants in! You must be so stressed out, hope you get it sorted xx

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    Its horrible to read these stories and over the last few days i seem to be reading more and more from people that are really unhappy with how MYA have treated them. If the moderator reads this forum as much as she should then i sincerely hope they are going to look in to all these complaints. Not only is it causing undue distress and costs to pre-op ladies like yourself, they are damaging any reputation and doesnt fill us post girls with much confidence when it comes to any possible problems that may arise.

    I do hope you get the right outcome x I would push to speak to someone higher. Are you far away from the clinics? Maybe a face to face visit would be better x

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    Me too Hun, all the quotes were done though email and kept all them so thats one good thing I suppose. Only the surgeon is refusing to do the two together now, ( that’s not what she said at the consultation though ! ) and my PC has always said all along that she would be doing the two together, don’t know whats happened but I’m not a happy bunny!

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    What surgeon did they book you with? That’s naughty that they refuse to do both cos they would have booked you with someone who could do both, so its not physically impossible!

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    Marion Grobe she told me in the consultation that it would be no problem to do the both together and even aid that she would do some lipo the same time and my PC said that there would be no extra charge for the lipo cause I only needed a small amount. I was even told to purchase the surgical bra which i have so why would they tell me to do all that if she was never going to do it in the first place? it don’t make sense I’m so angry !

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    I wonder if the surgeon is refusing because she won’t get paid from MYA? That’s the only thing I can think of, in theory there’s no logical reason why she can’t. I really feel for you, you shouldn’t have to be dealing with this 5 days before your op, it’s totally wrong. Are you speaking to someone tomorrow?

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    Yeah hun the managing directer of Mya is supposed to call me. I was too upset today to ask all the questions i needed to. The manager of finance said that the two ops should have cost £10k and I’ve paid £5.3 k. It all seams a bit fishy to me. looks like someone got the price wrong now they suddenly want to cancel one of the ops! too much of a coincidence i think!

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    Yeah that’s more like it, but that’s their fault, if the prices were put up and transparent then you’d know if you were being under or over charged. If they’ve taken this long to find their mistake then they should rectify it, the price you’ve paid is more than one op, they would lose more money from losing the op slot and the bad publicity, they should do the ops and sort it out after. Am sure you have a good case there for arguing the price, please let me know how you get on tomorrow, I really wish you all the luck x x

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    aww i really feel for you! :( DONT have the two done separately though hun, its MASSIVELY expensive. My boobs are costing me 4396 and im having a labiaplasty done at the same time which is 1750 so total cost will be 6146, however if i had the labiaplasty done on its own its a whopping 2800!!!! so watch out hun xxx

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    I will thanks chick x

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    Were all on your side Hun. They have made a massive error and that is not your fault. It’s gonna do their reputation damage too if this gets out. You need to be strong and tackle them and tell them you won’t stand for it. It’s appalling. Thinking of you Hun hope you get sorted xx

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    Thanks Tracey I really appreciate all your support girls x

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    Good luck speaking to them tomorrow Hun. Were all behind you.

    Let us know how you get on xxx

    Profile photo of sasciasascia
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    Yes my pc quoted me completely wrong, however upon paying the full amount I had what she had wrote down so ended up with almost 2 grand off but it was for 3 surgeries xx

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    I admit I love my doctor seriously can’t fault dr.t at all and I hate to complain but I have seriously not had the best service from MYA at all

    I know this is gonna seem like pennies to you but I paid £4250 for mine overnight case

    My surgeon comes to me an says you can go home – I said I’m overnight

    He thought it was rediculous and so did the nurses

    Who the hell made me pay that then?

    Dr t never said I had to be overnight but I paid for it?

    I got told I could go home or stay and as I said to both him and the nurse

    I don’t want to be here I’d rather be with my family I’m 20 and still

    Don’t like sleeping alone – regardless I didn’t have fucking wink of sleep cause of all the old men talking about football

    And ringin the nurses alarm ALL NIGHT!!!!

    I only said I was staying because it was more EXPENSIVE THE HILTON HOTEL!

    5* luxury doesn’t cost what I paid!! But would anyone bother to reimburse me – no!

    Can’t fault the surgeon love him to pieces, my nurse then made a mistake and booked me in for my post op and didn’t book it in to her system – I waited 2 hours to be seen until she started work

    Wouldn’t mind but I ran from the train station worried id be late

    You tried running with your bag an 1 week old puppies? I’m

    Not soft I stopped pain killers day 3 – but ouch! I love the nurse though so I wouldn’t want to say anythin bad I think she sincerely forgot to book me in.

    I think they can be extremely poor and elsewhere is cheaper but they cater about the 1-1 care

    … The 1-1 care so much that I have hardly said a word to my co-ordinater since my first ever initial

    Meeting when I was assigned to her

    Anyway I really hope they sort this for you,

    For someone like me and most people every penny counts

    I saved all my wages for 3/4 of a year as I’m a student

    I had to live without going out with my friends and no new clothes

    Cutting back on my car etc .. Because its so important

    So £500 wasted is seriously a kick in the balls that’s 2 months wages for me!! Xx

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    I honestly believe there is a lack of transparency with the prices charged, some people pay a lot more than others for procedures, and if you don’t know what sort of price is fair how would you know to question it? If a price is tailored to you and you get that quote and pay it, are you able to check if you got a good deal or got ripped off anywhere? No, because try looking for a price list on any cosmetic websites. There should be a better understanding of what costs what, how they break down, what you do and don’t need etc. Why would anyone question what they are told by the professionals, if they get it wrong hey should be accountable, not the people who have put their faith in them.

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    I completely agree, a lady in the waiting room told me that she was paying 3.3K for a BA and another one said that she was paying a whopping 4.8K for the same op. There’s no transparency whats so ever! I should have gone with Harley Medical would have been done and dusted by now without all this stress!

    Profile photo of FairyxxFairyxx 1
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    Melissa87 had a ba+uplift’ TT and lipo all in same op! Si they can do it! Demand to speak to someone higher! X

    Profile photo of FairyxxFairyxx 1
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    Aah ignore me comment there!

    I missread ur post I thought they weren’t letting u have both ops!

    What a disgrace!

    Profile photo of myamoderatormyamoderator 28
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    Hi mummymakeover,

    We are so sorry to hear about this. We are looking into this right away.

    MYA

    Profile photo of debs30debs30
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    this is terrible, i went with the hospital group so i cant comment on mya but the hospital group have been brilliant, a week before my op i nearly had to cancel as someone went into my car, i phoned my pc and she knocked £500 of my surgary price so i then paid £3499 and had overnight stay.

    when ever ive had a problem i get a appointment within days, always phone me back and have even reminded me of po appointments i really cant fault them.

    its disgusting the way you’ve been traeted hun, i cant believe they would do this to someone 5 days before there op but it seems all mya are interested in is money.

    i really hope you get this sorted hun, ill be thinking of you xx

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    Update: Thanks girls for all your support over the last two days, I’ve spoken with the MD of Mya and there has been a break down of communication somewhere down the line, their going to investigate further.

    I’m not having the BA I was so looking forward to now just having the TT and lipo.

    Wish I’d known before I bought all these surgical bras and bikinis :-(

    Guess I need to stay positive though at least I’m going to get my pre children tummy back (hopefully!) x

    I’ll keep you all posted x Wish me luck for Tuesday x ~ x

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    So sorry that you couldn’t get both Hun. U must be so disappointed. Just try and focus on your tt and GOOD LUCK for Tuesday xx

    Book your BA with someone else, wouldn’t trust MYA after that xx

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    Good luck with the op, shame this couldn’t all be sorted, have they offered you an alternative for the BA? If not then its def worth looking into another company, such a pain about having to go through recovery all over again, best of luck hon x x

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    Had my op time I’m last on the list for Tomorrow It may not be all the jobs I was supposed to have but at least I’ll be getting my tummy done. thanks to you all for the support and best wishes I’ll post some before and after photos when I back home.

    Cheers Girls x x x

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    Good luck hon x x x

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    Thanks hun no they havent said they would do the ba another date just offered me £700 refund x

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    That’s crap, but if they are gonna charge you full price for the BA you’re better off somewhere else, just on principle as much as anything! Hope you get the results you want tomorrow and you at least get and are happy with the 2 procedures you do have, sounds daft thing to say but enjoy the day, it’s the start of a new you x x

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    I just read through all this, hope they got you sorted mummymakeover!! xxx

    Anonymous
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    Although I didnt have a BA I am disappointed with MYA too for the fact I had to ring up the clinic to find out my admission time the day before as I was travelling to Brum from Gloucester, organisation isnt very good within the company I am afraid]

    Hope everything went ok for you from then thoough

    xx

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