Join the MYA team
This is a fantastic opportunity to join a fast growing and productive clinic in a hybrid roll within one of the UK's leading Cosmetic Surgery providers. You must be confident, self-motivated and have the ability to work individually alongside a very determined team.
We are Recruiting for the following locations:
Main Purpose of the role:
Clinic Front of House (FOH)/Receptionist
As FOH you are responsible for all persons coming through the clinic doors ensuring they are managed appropriately, provided with all suitable information, and passed to the appropriate clinic team member. You are responsible for ensuring patients provide information and signatures whilst on site and prior to departing the clinic. As FOH are on hand to assist with any day-to day incoming information and administrative tasks within the clinic.
Chaperone
s a Chaperone you are an impartial observer present during our patients’ physical examination with the surgeon. You are responsible for gaining all signatures required during the activity you are chaperoning to provide a seamless patient process. Full training will of course be provided.
Coordinate Operations
Responsible for supporting patients scheduled on an operating date with MYA. As part of the team you will be equipped to deal with a range of patients enquires or concerns in a professional and empathetic manner, with clear guidance and explanation to deliver a helpful service in line with MYA’s standards. The COC will be a point of contact for the patient once they are scheduled on an operating date and will ensure all administrative milestones are complete in order of operations to take place. They will be responsible for collecting and processing correspondence from patients, GP’s, medical specialists and the clinical team to ensure all paperwork is in place for operations to proceed. As well as prioritising all incoming information the COC will be required to take telephone calls, assist with enquires, book or amend appointments and take payments. The COC must ensure that every opportunity is maximised and all administration is completed within the required targets set. The COC will work as part of a team and require strong administration and organisational skills to manage and prioritise their workload in a fast-paced working environment. The COC will manage the patient process ensuring the highest quality of service is met.
Key Responsibilities
Update patients records to reflect tasks complete when in clinic
Act as an impartial observer when carrying out chaperoning duties
To liaise with GP surgeries daily to ensure GP information is received well in advance of patient’s operations.
Overseeing and organisation of the patient’s administrative milestones.
To deliver the highest quality patient experience at all times, with particular reference to MYA’s Brand Standards and the Care Quality Commission (CQC).
To ensure that all staff comply with the GDPR and treat all patients with respect and dignity, including keeping all notes confidential and understand the required processes to achieve this.
Be a point of contact for patients and assist with any queries.
Providing high quality customer service to patients
Answering phones, texts and emails providing information and processing messages.
Ensuring that all paperwork has the necessary signatures
Ability to remain well organised, prioritise workload and handle patients with a clear and helpful attitude. · Ability to identify trends and deliver statistics to the Operations Manager.
Provide an administrative service to patients, such as booking appointments, advising Surgeon availabilities or arranging photos etc.
Monitor and respond to enquiries made through the implant query hotline and email address.
Contact patients at crucial points throughout their pre and post-operative journey to maintain an excellent service and level of communication.
Provide patients with information regarding expectations, admission information and requirements, pre and post-operative advice, instructions and providing moral support to all patients.
To provide support and assistance to other departments when needed.
Key Attributes
Bright individual who is enthusiastic with proven Customer Service and Administrative experience.
Ability to prioritise and complete required tasks within applicable timescales.
Strong communication and listening skills are essential.
Strong attention to detail.
Ability to handle situations with a level of empathy.
Ability to manage difficult situations in a professional manner.
Excellent organisational skills and willingness to help others when needed.
Details
This is a full-time position working 5 out of 7 days with shifts of 09:00-17:00, 10:00-18:00, 11:00-19:00 and ad hoc late clinics to meet the business needs. Sunday On-Call and weekends are shared equally with the team within the rota.
