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Patient Bookings Advisor

MYA Cosmetic Surgery is the UKs leading specialist cosmetic surgery provider. We are currently recruiting for full time contact centre operatives in our Harrogate Head Office.

Explore Patient Bookings Advisor

MYA Cosmetic Surgery is the UKs leading specialist cosmetic surgery provider. We are currently recruiting for full time contact centre operatives in our Harrogate Head Office. If you are interested in the cosmetic surgery sector, an excellent communicator, ambitious and target driven, then this role could be well suited to you.

Purpose of the role:

The role of the Patient Bookings Department is essential to the effective operation of the business. The patient journey starts at the enquiry stage; therefore, exceptional service levels must be achieved to ensure business targets are reached whilst patients feel safe, well treated and comfortable that they are in the best possible hands.

  • The highest level of service is required to ensure that appropriate leads are passed to the patient care team.

  • This is a targeted role, where performance is measured against a range of key performance indicators.

  • As a PBD Advisor, you are also involved in the inbound calls for patient contact and deal with inbound queries.

Key skills:

  • Excellent communication skills both written and verbal.

  • Competitive and self-motivated.

  • A desire to achieve and exceed targets.

  • Tenacity and a willingness to go the 'extra mile' to provide excellent customer service.

  • Organised and efficient.

  • Ability to prioritise work load and multi task.

  • A strong attention to detail.

This list is non-exhaustive, and responsibilities may change as per business needs.

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The MYA Patient Portal

MYA are the only cosmetic surgery provider with an online Patient Portal. We’ve created a bespoke product to help our patients access their information whenever they want and to make their journey with us more seamless.

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