Seven years ago there was a real opportunity in the cosmetic surgery sector for someone to offer a better service.
MYA was established in 2007 with the aim to provide an Aesthetic/Cosmetic Surgery Consultation and Treatment service to those patients who have been assessed as appropriate. Our objective was, and remains, to provide all patients with an outcome consistent with current best practice guidelines and individual expectations.
We aim to undertake consultations, treatments and pre and post-operative care in a manner which is individual to the service users’ needs. Patient involvement, confidentiality, respect and dignity are key elements in the delivery of MYA’s care and services.
Regular and rigorous audits of clinical and non-clinical practice/services and review/revision of policies and procedures are undertaken to ensure the quality of service delivered is in accordance with best practice and appropriate for our service user profile.
MYA VISION AND VALUES
To be the number one cosmetic surgery provider of choice in the U.K
Promise to our patients
To provide the highest quality of patient care and customer service.
- Commitment to quality at every level.
- To provide, offer and give honest and professional advice to allow patients to make an informed decision.
- To ensure that patients feel safe, respected and supported throughout their journey.
- To maintain patient confidentiality, privacy and dignity at all times.
- To provide individualistic care in a safe environment.
- To ensure that we are working with some of the very best surgeons in the U.K.
- Working in conjunction with the best suppliers of implant prosthetics in the market.
Responsive care delivered in privacy, with compassion, dignity and respect
You have the right:
- To expect that your confidentiality is respected by all MYA staff.
- To be cared for in a safe and clean environment and in surroundings designed to promote well-being and comfort.
- To be addressed by your preferred name/title.
- To personal dignity and privacy.
- To be treated with equality by staff who are aware, understand and recognise your social, cultural diversity, values and beliefs and religious traditions, this also applies to your family.
- To have a chaperone present during an intimate examination.
- To seek a second opinion on diagnosis and treatment options, in agreement with your Surgeon.
- To be given a clear explanation of your condition and any treatment, investigations or procedures proposed, including risks and alternatives, provided in a manner that you can understand, before agreeing on a course of action to be taken and signing your consent form, if applicable.
- To have your decisions about your treatment and care respected.
- To be cared for by a friendly, efficient team who ensure you are involved in decisions about your treatment and aim to promote your independence.
- To be informed in advance, where possible, of any change of the date and time of treatment/ operation.
- To have access to your medical records (under the Data Protection Act 1998) and be sure that the information recorded in your health record will remain confidential to those caring for you.
- To an investigation of any complaints, both clinical and non-clinical under the MYA Complaints policy.
- Our staff have the right to expect that you, your family and your visitors will treat them
with the respect, courtesy and consideration that you would expect yourself. If you have
any questions regarding your rights, please speak to the Sister in charge of your ward
or the relevant department manager.
Our surgeons have each carried out hundreds, if not thousands, of procedures and are among the best in the world. When you visit one of MYA’s nationwide clinics, you will be met by a team with decades of experience in cosmetic surgery. We recruit from both the private and public sectors with incredibly high recruitment standards, including a very strict surgeon approval scheme. Our Medical Director is an NHS Consultant who monitors all aspects of their performance. Every MYA surgeon must be able to evidence and demonstrate:
- They are GMC-registered and part of the Specialist Register, or are eligible through the Grandfather Clause.
- Hold specialist qualifications.
- Experience: to have performed hundreds of procedures, with and without professional observation.
- Valid Insurance: covering them for all procedures they will perform as a MYA surgeon.
- Clinical feedback from their performance in theatre, often directly from observations by our Medical Director, who must also receive paperwork, a CRB check, health checks, clinical data and an application for practising privileges
- Certificates showing continuing professional development
- That they are part of an on-going appraisal system which assesses performance based on their clinical data and acceptable surgical standards.
Our Medical Advisory Committee (MAC) outlined below must approve a surgeon but also have access to their clinical performance data and regularly review returns to theatre and complications. The MAC also benchmarks against industry standards and expects our surgeons to significantly out-perform them.
It is not just surgeons’ surgical skills that are assessed, but also their bedside manner. We collect feedback from our patients as part of our extensive aftercare regime and one key area that we assess is how the surgeon has communicated to the patient.
MYA hold bi-weekly clinical governance meetings where there is a set agenda to discuss complaints, adverse incidents, revision rates, surgeon validation and performance, clinical issues, policy changes, infection control and any other relative business. The clinical and infection control annual work programme and progress is also tracked within this meeting. This group has set standards to ensure MYA are holding clinical care and patient safety as paramount. Prominent issues raised from these meetings are put forward to the Medical Advisory Committee (MAC).
MAC – Our Medical Advisory Committee consists of select board directors, chaired by the Medical Director and any other key staff members upon invite. The MAC is responsible for approving policies, business changes, managing clinical governance and approving the appointment of new Surgeons into MYA’s team. The key aim of this group is to ensure patient safety is paramount and to ensure MYA always embrace research, evidence-based practice and clinical efficient care for patients.
The Care Quality Commission (CQC) is the independent watchdog for all health and social care services in England. They work to make sure that care we receive, regardless of whether it’s at hospital, dentists, ambulances, care homes cosmetic surgery clinics or elsewhere, is up to scratch and meets government standards of quality and safety. Before 1st April 2009, this regulation was overseen by the Healthcare Commission which no longer exists.
The CQC main activities include:
- Registration of health and social care providers to ensure they are meeting essential common quality standards.
- Monitoring and inspections.
- Using enforcement powers, such as fines and public warnings or closures, if standards are not being met.
- Improving health care services by undertaking regular reviews of how well those who arrange and provide services locally are performing and special reviews on particular care services, pathways of care or themes where there are particular concerns about quality.
- Reporting the outcomes of their work so that people who use services have information about the quality of their local healthcare services. It helps those who arrange and provide services to see where improvement is needed and learn from each other about what works best
You are able to check the latest reports from your local MYA clinic’s CQC report at http://www.cqc.org.uk/ and use the search box e.g. . MYA Newcastle