Overview

MYA are the only cosmetic surgery provider to have a unique open and transparent forum for patients to share their experiences, stories and research procedures, clinics and MYA surgeons at length.

The MYA Space community boasts 15,000 members who can share images and talk publically or privately with new members. It’s an insight to cosmetic surgery that hasn’t been available prior to MYA. It’s a form of impartial education and advise that proves extremely positive among patients.

Having a full understanding of the procedure, provider, surgeon, premises and aftercare are all vital pieces of research to carry out when considering a cosmetic surgery operation. In order to help patients know what to look for when conducting this research, MYA have sponsored a project known as Cosmetic Surgery Safety http://www.cosmeticsurgerysafety.org/, where patients are presented with research checklists, a library of resources and articles, potential risks of procedures, cosmetic surgery facts and other useful tools.

From your initial consultation you are supplied with endless information to help you make an informed decision regarding having cosmetic surgery. The MYA Patient Guide which includes aspects you will find helpful such as preparing for surgery and MYA’s aftercare plus much more. You will also receive a procedure guide specific to your chosen procedure which gives you the risks and benefits of this procedure. All of which your PC and surgeon will go into great details about, they have a wealth of experience and are happy to answer any questions you may have.

Clinical Data

Another key part of any patient’s research is in to the clinical data of their provider and surgeon. There are several key figures a patient can use to help gain a clear picture of the experience and service levels of their cosmetic surgery provider or cosmetic surgeon. These include revision rates, surgical site infection rates, return to theatre rates and the amount of procedures a surgeon has carried out both recently and historically. As part of MYA’s commitment to transparency you are able to view all of this information.

MYA again are the only cosmetic surgery provider confident with the quality of our service and care to make this information public to all of our patients.

Procedures carried out in 2012

Procedure The North The Midlands The South
Blepharoplasty 9 6 11
Breast Enlargement 732 539 770
Breast Re-Augmentation 51 20 53
Breast Reduction 16 9 17
Breast Uplift 10 8 8
Breast Uplift and Enlargement 34 34 38
Laser Liposuction 54 72 147
Liposuction 45 8 12
Multiple Body Surgery 26 13 24
Multiple Breast Surgery 52 34 19
Multiple Face Surgery 1 4 14
Other 9 6 9
Other Breast Surgery 3 3 5
Otoplasty 7 3 10
Rhinoplasty 66 75 184
Tummy Tuck 14 8 9
Tummy Tuck with Lipo 7 11 11
Vaginal Surgery 13 19 41
Vaser Liposuction 0 0 4
Vaser Liposuction (Hi Def) 0 2 14
TOTAL 1149 875 1400

PROCEDURES CARRIED OUT IN 2013

The North The Midlands The South
Blepharoplasty 4 4 8
Breast Enlargement 781 557 745
Breast Re-Augmentation 7 19 12
Breast Reduction 8 7 20
Breast Uplift 12 7 8
Breast Uplift and Enlargement 2 18 4
Laser Liposuction 36 54 21
Liposuction 29 5 1
Multiple Body Surgery 30 18 33
Multiple Breast Surgery 89 43 82
Multiple Face Surgery 3 2 8
Other 5 8 9
Other Breast Surgery 0 1 3
Otoplasty 7 10 10
Rhinoplasty 61 71 136
Tummy Tuck 14 2 7
Tummy Tuck with Lipo 9 12 8
Vaginal Surgery 17 20 27
Vaser Liposuction 75 76 108
Vaser Liposuction (Hi Def) 0 0 1
TOTAL 1189 934 1251

PROCEDURES CARRIED OUT IN 2014*

The North The Midlands The South
Blepharoplasty 4 6 6
Breast Enlargement 890 632 802
Breast Re-Augmentation 3 4 8
Breast Reduction 15 16 26
Breast Uplift 10 7 23
Breast Uplift and Enlargement 0 3 0
Laser Liposuction 10 30 21
Liposuction 16 4 3
Multiple Body Surgery 24 14 47
Multiple Breast Surgery 95 73 97
Multiple Face Surgery 2 3 6
Other 12 11 14
Other Breast Surgery 0 0 0
Otoplasty 3 3 4
Rhinoplasty 59 63 116
Tummy Tuck 3 11 8
Tummy Tuck with Lipo 15 3 3
Vaginal Surgery 12 23 36
Vaser Liposuction 121 115 190
 Vaser Liposuction (Hi Def)  0 0 0
TOTAL 1294 1021 1409

*Please note that the 2014 table is accurate as of the end of January 2015.

Revision Rate, SSI Rate, AI Rate, RT Rate in 2012

No. Ops Revision Rate SSI Rate AI Rate RT Rate
Blepharoplasty 26 3.85% 0.0% 3.8% 0.0%
Breast Enlargement 2041 3.67% 0.9% 1.8% 0.5%
Breast Re-Augmentation 124 8.06% 2.4% 3.2% 0.8%
Breast Reduction 42 4.76% 7.1% 7.1% 0.0%
Breast Uplift 26 11.54% 11.5% 0.0% 0.0%
Breast Uplift and Enlargement 106 15.09% 7.5% 8.5% 1.9%
Laser Liposuction 273 5.49% 0.0% 1.8% 0.0%
Liposuction 65 10.77% 1.5% 0.0% 0.0%
Multiple Body Surgery 63 23.81% 7.9% 7.9% 1.6%
Multiple Breast Surgery 105 14.29% 2.9% 3.8% 1.0%
Multiple Face Surgery 19 0.0% 0.0% 0.0% 0.0%
Other 24 12.50% 4.2% 0.0% 0.0%
Other Breast Surgery 11 0.0% 0.0% 0.0% 0.0%
Otoplasty 20 0.0% 0.0% 10% 0.0%
Rhinoplasty 325 5.54% 1.2% 0.6% 0.3%
Tummy Tuck 31 12.90% 6.5% 12.9% 3.2%
Tummy Tuck with Lipo 29 20.69% 6.9% 0.0% 0.0%
Vaginal Surgery 73 8.22% 2.7% 2.7% 0.0%
Vaser Liposuction 4 0.0% 0.0% 0.0% 0.0%
TOTAL 3424 5.75% 1.64% 2.28% 0.53%

Revision Rate, SSI Rate, AI Rate, RT Rate in 2013

No. Ops Revision Rate SSI Rate AI Rate RT Rate
Blepharoplasty 16 12.50% 0.0% 0.0% 0.0%
Breast Enlargement 2083 3.12% 0.4% 3.3% 0.4%
Breast Re-Augmentation 38 0.0% 5.3% 2.6% 0.0%
Breast Reduction 35 8.57% 2.9% 11.4% 0.0%
Breast Uplift 27 3.70% 0.0% 11.1% 0.0%
Breast Uplift and Enlargement 24 8.33% 8.3% 12.5% 0.0%
Laser Liposuction 111 6.31% 0.0% 3.6% 0.0%
Liposuction 35 11.43% 2.9% 8.6% 0.0%
Multiple Body Surgery 81 9.88% 4.9% 13.6% 0.0%
Multiple Breast Surgery 214 8.88% 2.8% 14.5% 1.4%
Multiple Face Surgery 13 7.69% 0.0% 0.0% 0.0%
Other 22 18.18% 0.0% 18.2% 4.5%
Other Breast Surgery 4 25.00% 0.0% 0.0% 0.0%
Otoplasty 27 7.41% 7.4% 7.4% 0.0%
Rhinoplasty 268 4.85% 0.0% 4.1% 0.0%
Tummy Tuck 23 17.39% 8.7% 21.7% 13.0%
Tummy Tuck with Lipo 29 31.03% 10.3% 27.6% 3.4%
Vaginal Surgery 64 3.13% 3.1% 4.7% 1.6%
Vaser Liposuction 259 11.97% 0.4% 7.7% 0.4%
TOTAL 3374 5.28% 1.04% 5.39% 0.56%

Revision Rate, SSI Rate, AI Rate, RT Rate in 2014*

No. Ops Revision Rate SSI Rate AI Rate RT Rate
Blepharoplasty 15 13.33% 0.0% 0.0% 0.0%
Breast Enlargement 2324 0.65% 0.2% 1.5% 0.3%
Breast Re-Augmentation 15 0.0% 0.0% 0.0% 0.0%
Breast Reduction 57 1.75% 3.5% 7.0% 0.0%
Breast Uplift 40 0.0% 0.0% 2.5% 0.0%
Breast Uplift and Enlargement 3 0.0% 0.0% 0.0% 0.0%
Laser Liposuction 61 1.64% 0.0% 1.6% 0.0%
Liposuction 23 0.00% 0.0% 0.0% 0.0%
Multiple Body Surgery 85 3.53% 0.0% 1.2% 0.0%
Multiple Breast Surgery 265 1.13% 1.9% 7.9% 0.8%
Multiple Face Surgery 11 9.09% 0.0% 0.0% 0.0%
Other 37 2.70% 2.7% 5.4% 5.4%
Other Breast Surgery 0 0.0% 0.0% 0.0% 0.0%
Otoplasty 10 0.0% 0.0% 10.0% 0.0%
Rhinoplasty 238 1.26% 0.0% 1.7% 0.0%
Tummy Tuck 22 4.55% 0.0% 4.5% 0.0%
Tummy Tuck with Lipo 21 9.52% 0.0% 4.8% 0.0%
Vaginal Surgery 71 2.82% 0.0% 5.6% 0.0%
Vaser Liposuction 426 3.52% 0.2% 2.8% 0.5%
TOTAL 3724 1.40% 0.35% 2.36% 0.32%

*Please note that the 2014 table is accurate as of the end of January 2015.

Complaints Policy

As part of our duty to the CQC, MYA have a comprehensive comments and complaints policy in place, clear details of which are available to all patients. Patients may make complaints verbally and in writing. Our complaints process is within each clinic’s Statement of Purpose, which is regulated by the Care Quality Commission. There is also a policy which encourages patients to be made aware of complaints procedure; verbal and written, clinical and non-clinical. The data collected can be filtered to show complaints per surgeon, clinic, hospital, reason for complaint, date, procedure type etc. All complaints will be treated seriously and confidentially except to facilitate an investigation.

Verbal complaints are investigated immediately and the patient notified of the outcome within one working day. If we are not able to resolve the issue within one working day, they will be notified of the outcome in writing within 20 working days of the complaint being made.

Written Complaints: Upon receipt of the patient’s correspondence, we will acknowledge the letter in writing within two working days. We will immediately undertake an investigation into the comments and will provide a written response within 20 working days of receiving the letter. If we are unable to provide a written outcome within 20 working days, we will inform the patient in writing of the status of the complaint.

Independent Sector Complaints Adjudication Service – ISCAS. Following the exhaustion of MYA’s internal complaints resolution process, if the patient remains dissatisfied with MYA’s response, they have the right to use the Independent Sector Complaints Adjudication Service. MYA is a member of the Independent Healthcare Sector Complaints Adjudication Service (ISCAS), who will act as our external adjudicator when required. 

MYA appreciate all patient feedback to ensure we can provide the best service for all of our patients. Please direct your verbal complaint to the line manager of your clinic if you wish to make a written complaint this can’t be addressed to 

Complaints department
MYA Cosmetic Surgery
Suite 3
1 Cardale park
Beckwith head Road
Harrogate
HG3 1RZ

Please Note: Once a verbal or written complaint is submitted you must not discuss your issue of complaint on the MYA forum, MYA social media pages or other social platforms as this could affect the efficiency of your complaint procedure and be detrimental to your issue being resolved in a timely matter. As this is an open complaints process any comments regarding this will be removed.

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