Patient Coordinators

Celebrating MYA’s success – Join the MYA team

As a result of MYA’s achievements to date we are looking at increasing our current number of clinics throughout the UK, as well as growing our existing clinical teams. This is a fantastic opportunity to join a fast growing and productive clinic within one of the UK’s leading Cosmetic Surgery providers.

We are constantly recruiting for our national network of clinics, which include:

  • Birmingham
  • Bristol
  • Cardiff
  • Chelmsford
  • Leeds
  • Liverpool
  • London
  • Manchester
  • Newcastle
  • Nottingham

We are now actively recruiting for Patient Coordinators in our London Clinic.

MAIN PURPOSE OF JOB:

  • Provide a safe patient environment, meet and greet all guests to the clinic and ensure they are well looked after.
  • Consult prospective patients; acting as a first point of contact and source of information about cosmetic procedures in order to allow prospective patients to make an informed decision about proceeding with the operation.
  • Deliver the highest quality patient experience at all times.
  • Drive regional brand awareness and local promotional activities.
  • Efficient function of all patient files.
  • Efficient function of all services.
  • Maintenance of specific local policies and procedures.
  • Personal continual education, training and development.
  • Promote quality care and service through the use of best practice.
  • Encourage development and growth of the clinic.

Clinic Administrators

Celebrating MYA’s success – Join the MYA team

As a result of MYA’s achievements to date we are looking at increasing our current number of clinics throughout the UK, as well as growing our existing clinical teams.  This is a fantastic opportunity to join a fast growing and productive clinic within one of the UK’s leading Cosmetic Surgery providers.

We are constantly recruiting for our national network of clinics, which include:

  • Birmingham
  • Bristol
  • Cardiff
  • Chelmsford
  • Leeds
  • Liverpool
  • London
  • Manchester
  • Newcastle
  • Nottingham

We are now actively recruiting for a full time clinic administrator in our London Clinic.

MAIN PURPOSE OF JOB:

  • Meeting and greeting all guests to the clinic, ensuring they are well looked after.
  • Liaising with patient coordinators and surgeons to ensure that each day goes as planned.
  • Opening, sorting and categorising all incoming information to the clinic and getting it to the appropriate people in a timely fashion.
  • Processing all outgoing communication in the form of emails, letters, voice messages or other forms of communication.
  • Using the Outlook diary scheduling appointments, meetings and any other events for the Patient Coordinators and Surgeons. Liaising with Head Office where required.
  • Duplicating, filing, recording and logging of data shared between departments.
  • Answering phones, providing information and processing messages.
  • Supervising any support staff and ensuring all office policies and procedures are being implemented.
  • Maintaining the clinic environment, ensuring that the place is tidy and that all is in working order.
  • The role will also require assisting in local brand awareness and lead generation.

Patient Bookings Advisors

Celebrating MYA’s success – Join the MYA team

An exciting new opportunity has arisen within the MYA Cosmetic Surgery team. We are currently recruiting for full time call handlers who would be based within the Patient Bookings Department at MYA. MYA Cosmetic Surgery is continually expanding and is always opening to new opportunities. If you feel you are an individual who is ambitious and sales driven, this role would be well suited to you.

At MYA, the number one priority will always be our patients and ensuring that each patient is treated individually with the best possible care. Due to our focus, the position of Patient Bookings Advisor is extremely important.  You will be the first point of contact for many of
our patients and will be expected to reflect the high standards of work that is carried out by MYA’s surgeons and clinics.

MYA want our patients to feel safe, well treated and comfortable that they are in the best possible hands.

A big thank you for all the supportI have received since starting MYA, best thing I have done in along time, and I can’t wait to see where my MYA journey will takeme.

Lydia, Patient Bookings Advisor since March2012

MAIN PURPOSE OF JOB:

The role of the Patient Bookings Department is essential to the effective operation of the business. The patient journey starts at the enquiry stage, therefore exceptional service levels must be achieved to ensure business targets are reached. Presently we have two teams within Patient Bookings: Lead Generation and Patient Care. You would be initially part of our Lead Generation team with progression to Patient Care.

The role of the Patient Bookings Advisor is to promote the benefits of choosing MYA as their provider of choice should elective cosmetic surgery be suitable for them. MYA only speak with people who have demonstrated a personal interest in the services that we provide.

Purpose of the role:

  • This is a sales and customer service role.
  • To work within the Patient Bookings Department to ensure that business targets are reached, exceeded and all opportunities are maximised.
  • To ensure that the highest level of service is provided to ensure leads are passed to the patient care team. This is a targeted role, where performance is measured against a range of key performance indicators.

Key responsibilities:

  • You must ensure that you are providing the highest level of service to all patients.
  • You must ensure you are converting all opportunities at the correct rate.
  • You must ensure you are achieving your daily dials targets.
  • You must ensure you are achieving the targets set for passed and booked leads.

What we are looking for:

We are searching for candidates who can demonstrate a mix of skills and experiences to cope with the different dimensions of the Patient Bookings Advisor role. It is important that you can show that you are:

Customer service and sales orientated

  • You are able to build rapport, listen and empathise.
  • You can be persuasive and polite.

Competitive and self-motivated

  • You have a desire to achieve and exceed targets.
  • You are tenacious and willing to go the ‘extra mile’ to provide excellent customer service.

Organised and efficient

  • You are able to prioritise work load and multi task.
  • You possess a strong attention to detail.

Able to communicate effectively

  • You possess strong verbal communication skills.
  • You are highly competent in written communication.

MYA is now an established cosmetic surgery provider, it aims to facilitate all the needs and requirements of a potential patient through its products, level of service and quality. The sales figures and targets are a way of measuring where MYA is failing to meet those specific requirements especially against competitors in the market. Ultimately a potential patient is going to choose MYA or a competitor, it is our aim to ensure that MYA remains the cosmetic surgery provider of choice for those that are suitable for surgery and that want surgery.

Clinic Nurse

Celebrating MYA’s success – Join the MYA team

As a result of MYA’s achievements to date we are looking at increasing our current number of clinics throughout the UK, as well as growing our existing clinical teams.  This is a fantastic opportunity to join a fast growing and productive clinic within one of the UK’s leading Cosmetic Surgery providers.

We are seeking to appoint Clinic Nurses across a variety of locations within our organisation. As a Registered Nurse you will be a valuable component within a multi-disciplinary team  being required to oversee all aspects of the patient journey. You are required to possess surgical and/or theatre experience together with commitment towards best practice initiatives which is  fundamental in maintaining high standards of clinical care provision. Individuals must be flexible, keen to learn and commit to personal training and development.

Full time and part time positions are available across all MYA clinics.

We are constantly recruiting for our national network of clinics, which include:

  • Birmingham
  • Bristol
  • Cardiff
  • Chelmsford
  • Leeds
  • Liverpool
  • London
  • Manchester
  • Newcastle
  • Nottingham
  • Bank Nurses – All Locations

MAIN PURPOSE OF JOB:

  • To ensure a high standard of patient care is delivered in an effective, efficient and flexible manner reflecting the overall philosophy of the service on a regular basis.
  • To assess, plan, implement and evaluate care in line with MYA guidelines and work practices.
  • Act as a role model delivering care on a nurse led basis, to patients in varying stages of their surgical pathway.
  • Previous Surgical nursing experience is essential/cosmetic surgery preferable but not essential as full training will be given.
  • Applicants will require the ability to be able to work well using their own imitative, as well as being a member of a multidisciplinary team.
  • Available to work flexible hours.

Those looking to expand and further develop their role as Clinic Nurses may be interested in carrying some additional responsibilities such as Registered Clinic Manager, supervising laser treatments, particularly laser lipolysis (full training will be provided).

We are also actively looking for experienced and trained hospital staff in our new and exciting London Clinic. Some of the positions available range from Scrub / Theatre / Ward and Recovery Nurses. All applicants must be qualified to RGN level; we require a minimum of 2 years’ experience. Very competitive salary.

Clinic Scrub Nurse

Celebrating MYA’s success – Join the MYA team

As a result of MYA’s achievements to date we are looking at increasing our current number of clinics throughout the UK, as well as growing our existing clinical teams.  This is a fantastic opportunity to join a fast growing and productive clinic within one of the UK’s leading Cosmetic Surgery providers.

We are seeking to appoint a Clinic Scrub Nurse in our newest London Clinic. As a Registered Scrub Nurse you will be a valuable component within a multi-disciplinary team  being required to oversee all aspects of the patient journey. You are required to possess surgical and/or theatre experience together with commitment towards best practice initiatives which is  fundamental in maintaining high standards of clinical care provision. Individuals must be flexible, keen to learn and commit to personal training and development.

MAIN PURPOSE OF ROLE:

To ensure a high standard of patient care is delivered in an effective, efficient manner reflecting the overall philosophy of the service.
To assess, plan, implement and evaluate care in line with MYA guidelines, company values and work practices. Act as a role model delivering care on a nurse led basis, to patients in varying stages of their surgical pathway.

KEY RESPONSIBILITIES:

Assess, plan, prioritise and deliver patient care requirements, both physical and psychological. Seek advice and support from senior staff as required.
Theatre nurses provide high standards of skilled care and support during the ‘perioperative’ journey. Perioperative care can be divided into interconnected phases:

Preoperative (pre-assessment)

Preoperative assessment is fundamental to the patient’s surgery. It ensures that the patient is fully informed about the risks and benefits, and that they are in optimal health for the surgery.

A preoperative assessment visit creates trust and confidence by providing information about the operation and gives patients the opportunity to ask questions. It reduces the risk of late cancellation by ensuring that all essential resources are available.

Anaesthetics

During this phase, the theatre nurse will:

  • Assist the patient prior to surgery and provide holistic care
  • Need to communicate and work effectively within a team
  • Use many clinical skills such as the preparation of a wide range of specialist equipment and drugs. This includes anaesthetic machines, intravenous equipment and devices to safely secure the patients airway during anaesthesia
    Act as an assistant to the anaesthetist.

Surgical Phase

Theatre nurses will participate, as part of the operating team, in a number of roles including the ‘scrubbed’ role, application of aseptic technique (work carried out under sterile conditions), wound management and infection control.

During this phase theatre nurses will:

  • Wear a sterile gown, mask and gloves, and prepare all the necessary instruments and equipment for the procedure. This may involve complex machinery including microscopes, lasers and endoscopes
  • Work alongside the surgeon, providing instruments, needles, swabs and other materials as required, and be able to anticipate their requirements
  • Have a role in the promotion of health and safety and be responsible for ensuring that surgical instruments, equipment and swabs are all accounted for throughout the surgical procedure
  • Sometimes undertake the ‘circulating practitioner’ role, using communication and management skills, preparing the environment and equipment needed for the particular operating theatre list, assisting the scrub nurse and acting as the link between the surgical team and other parts of the theatre and hospital.

Recovery Phase.

During this phase, theatre nurses will:

  • Receive, assess and deliver care on the patient’s arrival into the post anaesthetic care unit
  • Monitor the patient’s health and support them, providing appropriate care and treatment until the patient has recovered from the effects of the anaesthesia and/or surgery and is stable
  • Assess the patient in order to ensure they can be discharged back to a surgical ward area
  • Evaluate the care given during the perioperative phases (anaesthetics, surgery, recovery).

Generally speaking theatre nurses can specialise in a specific area such as anaesthetics, scrub and post-anaesthetic care or rotate through the areas. Rotation is common practice in a day surgery environment.

In addition to the work done during these phases, scrub nurses may be involved in:

  • Liaising with wards where patients are awaiting their operation/procedure
  • Inputting information about each surgical procedure/operation on to a computer system
  • Taking phone messages
  • Completing paperwork
  •  Ordering supplies of equipment
  • Liaising with the hospital’s Sterile Services Department to ensure that equipment has been returned once re-sterilised and re-packaged.
  • More senior operating theatre nurses may work as team leaders.

This might involve:

  • Organising the workload between the various team members
  • Clinical risk assessment and patient safety initiatives
  • Planning duty and on call rotas
  • Undertaking staff appraisals.
  • Responsibility for budgets
  • Contributing to the development of the theatre/suite of theatres.

Graduates welcome!

Recently graduated and looking to start your career? At MYA we love to meet with graduates and students to discuss your career options.

CELEBRATING MYA’S SUCCESS – JOIN THE MYA TEAM IN OUR GRADUATE SCHEME

Here at MYA Head Quarters we’re interested in meeting with Graduates and Students who are interested in taking either that first step on the career ladder or gaining some work experience in a professional organisation.

Opportunity details:

When you join MYA Cosmetic Surgery you embark on a career that will create a lasting impression. MYA have quickly become one of the UK’s leading cosmetic surgery providers and are taking the market by storm with quality, innovative and trustworthy proceduress and services.

Our Graduate Scheme are available at our Head Quarters in Harrogate, North Yorkshire. From everything between Finance, Marketing, I.T and Sales, you can have the opportunity to work in an area that suits your skills – plus the scope to take your career further within our business as we expand and become at the fore front of the cosmetic surgery industry.

How to apply

If you feel you are a suitable candidate for one of these roles, please email your CV and covering letter to careers@mya.co.uk with the position you would be interested in the subject line.

Apply now

Successful applicants will then be contacted when the recruitment process begins for these positions. If we do see an immediate match between your qualifications and our requirements, we will contact you directly within four weeks. If you do not hear from us within that time, please assume that we do not have an appropriate opportunity at this point, but we will certainly keep your CV on file and be in touch should any appropriate vacancies arise.

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