Patient Coordinators

Celebrating MYA’s success – Join the MYA team

This is a fantastic opportunity to join a fast growing and productive clinic within one of the UK’s leading Cosmetic Surgery providers. You must be confident, self-motivated and have the ability to work individually alongside a very determined team.

MEET REBECCA SWEENEY A MYA PATIENT COORDINATOR

I loved MYA so much I went to work for them as a patient coordinator, helping other girls to get the look they want!

We are constantly recruiting for our national network of clinics, which include:

  • Birmingham
  • Bristol
  • Cardiff
  • Chelmsford
  • Leeds
  • Liverpool
  • London
  • Manchester
  • Newcastle
  • Nottingham

MAIN PURPOSE OF THE ROLE:

The Patient Coordinator (PC)’s main responsibility is to deliver the highest level of service and productivity at all times. The PC will manage patients through their journey with MYA face to face and via the telephone or email. The whole process must be to the highest quality of service to patients and in accordance with MYA policies and procedures as well as all relevant legislation.

KPIs:

  • The PC is targeted specific to patient outcomes and patient satisfaction.
  • The aim of the PC is to ensure that MYA is the patient’s preferred choice for their cosmetic surgery procedure.
  • The PC must ensure that every new opportunity is maximised within an optimum time frame.
  • The PC must ensure that the Surgeon’s consultation and theatre time effectively utilised.
  • The PC must ensure that they deliver and maintain the highest quality of service, care and patient experience in accordance with MYA’s policies, procedures, brand standards and patient feedback.

KEY RESPONSIBILITIES:

  • Delivering exceptional service and patient experience.
  • Ability to spot an opportunity.
  • Gaining commitment.
  • Communication.
  • Prioritisation.
  • Tight management of each step of the Patient’s journey at MYA.
  • Strict and accurate administrative responsibilities.
  • Disciplined database management.
  • Working towards deadlines.
  • Achieving targets.

Clinic Administrators

Celebrating MYA’s success – Join the MYA team

As a result of MYA’s achievements to date we are looking at increasing our current number of clinics throughout the UK, as well as growing our existing clinical teams.  This is a fantastic opportunity to join a fast growing and productive clinic within one of the UK’s leading Cosmetic Surgery providers.

We are constantly recruiting for our national network of clinics, which include:

  • Birmingham
  • Bristol
  • Cardiff
  • Chelmsford
  • Leeds
  • Liverpool
  • London
  • Manchester
  • Newcastle
  • Nottingham

We are now actively recruiting for a full time clinic administrator in our London Clinic.

MAIN PURPOSE OF JOB:

  • Meeting and greeting all guests to the clinic, ensuring they are well looked after.
  • Liaising with patient coordinators and surgeons to ensure that each day goes as planned.
  • Opening, sorting and categorising all incoming information to the clinic and getting it to the appropriate people in a timely fashion.
  • Processing all outgoing communication in the form of emails, letters, voice messages or other forms of communication.
  • Using the Outlook diary scheduling appointments, meetings and any other events for the Patient Coordinators and Surgeons. Liaising with Head Office where required.
  • Duplicating, filing, recording and logging of data shared between departments.
  • Answering phones, providing information and processing messages.
  • Supervising any support staff and ensuring all office policies and procedures are being implemented.
  • Maintaining the clinic environment, ensuring that the place is tidy and that all is in working order.
  • The role will also require assisting in local brand awareness and lead generation.

Patient Bookings Advisors

*Wall flowers need not apply*

Do you want to become part of a fun hardworking team?
Do you live in the Harrogate area?
Do you have a big personality?
Do you want to be the BEST?
Do you want to provide excellent customer service?
Are you naturally well spoken, confident and a great communicator?

(If you answered yes to all of the above……. APPLY! This is the job for you!)

As a result of MYA’s achievements to date we are looking at increasing our current patient bookings team within our Head Office in Harrogate. This is a fantastic opportunity to join a fast growing and productive team within one of the UK’s leading Cosmetic Surgery providers. You must be confident, self-motivated and have the ability to work individually alongside a very determined team.

If you feel you have a great personality, are competitive, have the right attitude and sound great on the phone then this could be the role for you!

I had surgery with MYA 5 years ago and experienced an exciting and comforting journey with the MYA team. I have now been working as part as the Patient bookings department for 11 months and am thoroughly enjoying my role to help new patients in the start of their own journeys with us. I work with a friendly and competitive team which is also very fun. We are very motivated and work towards our targets enjoying  incentives which are recognition of our hard work and care for our patients – Leanne, Patient Bookings Advisor

I started at MYA 2 years ago as a patient bookings advisor. Since then I have been promoted to Team Leader and enjoy my role even more now! It’s so lively and we have such a tight knit team. I love working here and I also love the bonus…it helped me buy my new Audi! – Genevieve, Patient Bookings Team Leader

WHAT IS THE ROLE:

  • NO EXPERIENCE REQUIRED AS FULL TRAINING WILL BE GIVEN
  • As a Patient Bookings Advisor you be contacting / calling patients who have shown an interest in cosmetic surgery and arranging suitable appointments.
  • Providing exemplary customer service.
  • Selling the reasons why a patient should chose MYA.
  • You will also be updating the database with information and notes
  • The role will involve working shifts including evenings and weekends so you must be flexible.
  • The role is based in Harrogate; due to the location your own transport is advantageous.
  • Target driven and performance related pay.

PBD-tweets

Clinic Nurse

Celebrating MYA’s success – Join the MYA team

As a result of MYA’s achievements to date we are looking at increasing our current number of clinics throughout the UK, as well as growing our existing clinical teams.  This is a fantastic opportunity to join a fast growing and productive clinic within one of the UK’s leading Cosmetic Surgery providers.

We are seeking to appoint Clinic Nurses across a variety of locations within our organisation. As a Registered Nurse you will be a valuable component within a multi-disciplinary team  being required to oversee all aspects of the patient journey. You are required to possess surgical and/or theatre experience together with commitment towards best practice initiatives which is  fundamental in maintaining high standards of clinical care provision. Individuals must be flexible, keen to learn and commit to personal training and development.

Full time and part time positions are available across all MYA clinics.

We are constantly recruiting for our national network of clinics, which include:

  • Birmingham
  • Bristol
  • Cardiff
  • Chelmsford
  • Leeds
  • Liverpool
  • London
  • Manchester
  • Newcastle
  • Nottingham
  • Bank Nurses – All Locations

MAIN PURPOSE OF JOB:

  • To ensure a high standard of patient care is delivered in an effective, efficient and flexible manner reflecting the overall philosophy of the service on a regular basis.
  • To assess, plan, implement and evaluate care in line with MYA guidelines and work practices.
  • Act as a role model delivering care on a nurse led basis, to patients in varying stages of their surgical pathway.
  • Previous Surgical nursing experience is essential/cosmetic surgery preferable but not essential as full training will be given.
  • Applicants will require the ability to be able to work well using their own imitative, as well as being a member of a multidisciplinary team.
  • Available to work flexible hours.

Those looking to expand and further develop their role as Clinic Nurses may be interested in carrying some additional responsibilities such as Registered Clinic Manager, supervising laser treatments, particularly laser lipolysis (full training will be provided).

We are also actively looking for experienced and trained hospital staff in our new and exciting London Clinic. Some of the positions available range from Scrub / Theatre / Ward and Recovery Nurses. All applicants must be qualified to RGN level; we require a minimum of 2 years’ experience. Very competitive salary.

Clinic Scrub Nurse

Celebrating MYA’s success – Join the MYA team

As a result of MYA’s achievements to date we are looking at increasing our current number of clinics throughout the UK, as well as growing our existing clinical teams.  This is a fantastic opportunity to join a fast growing and productive clinic within one of the UK’s leading Cosmetic Surgery providers.

We are seeking to appoint a Clinic Scrub Nurse in our newest London Clinic. As a Registered Scrub Nurse you will be a valuable component within a multi-disciplinary team  being required to oversee all aspects of the patient journey. You are required to possess surgical and/or theatre experience together with commitment towards best practice initiatives which is  fundamental in maintaining high standards of clinical care provision. Individuals must be flexible, keen to learn and commit to personal training and development.

MAIN PURPOSE OF ROLE:

To ensure a high standard of patient care is delivered in an effective, efficient manner reflecting the overall philosophy of the service.
To assess, plan, implement and evaluate care in line with MYA guidelines, company values and work practices. Act as a role model delivering care on a nurse led basis, to patients in varying stages of their surgical pathway.

KEY RESPONSIBILITIES:

Assess, plan, prioritise and deliver patient care requirements, both physical and psychological. Seek advice and support from senior staff as required.
Theatre nurses provide high standards of skilled care and support during the ‘perioperative’ journey. Perioperative care can be divided into interconnected phases:

Preoperative (pre-assessment)

Preoperative assessment is fundamental to the patient’s surgery. It ensures that the patient is fully informed about the risks and benefits, and that they are in optimal health for the surgery.

A preoperative assessment visit creates trust and confidence by providing information about the operation and gives patients the opportunity to ask questions. It reduces the risk of late cancellation by ensuring that all essential resources are available.

Anaesthetics

During this phase, the theatre nurse will:

  • Assist the patient prior to surgery and provide holistic care
  • Need to communicate and work effectively within a team
  • Use many clinical skills such as the preparation of a wide range of specialist equipment and drugs. This includes anaesthetic machines, intravenous equipment and devices to safely secure the patients airway during anaesthesia
    Act as an assistant to the anaesthetist.

Surgical Phase

Theatre nurses will participate, as part of the operating team, in a number of roles including the ‘scrubbed’ role, application of aseptic technique (work carried out under sterile conditions), wound management and infection control.

During this phase theatre nurses will:

  • Wear a sterile gown, mask and gloves, and prepare all the necessary instruments and equipment for the procedure. This may involve complex machinery including microscopes, lasers and endoscopes
  • Work alongside the surgeon, providing instruments, needles, swabs and other materials as required, and be able to anticipate their requirements
  • Have a role in the promotion of health and safety and be responsible for ensuring that surgical instruments, equipment and swabs are all accounted for throughout the surgical procedure
  • Sometimes undertake the ‘circulating practitioner’ role, using communication and management skills, preparing the environment and equipment needed for the particular operating theatre list, assisting the scrub nurse and acting as the link between the surgical team and other parts of the theatre and hospital.

Recovery Phase.

During this phase, theatre nurses will:

  • Receive, assess and deliver care on the patient’s arrival into the post anaesthetic care unit
  • Monitor the patient’s health and support them, providing appropriate care and treatment until the patient has recovered from the effects of the anaesthesia and/or surgery and is stable
  • Assess the patient in order to ensure they can be discharged back to a surgical ward area
  • Evaluate the care given during the perioperative phases (anaesthetics, surgery, recovery).

Generally speaking theatre nurses can specialise in a specific area such as anaesthetics, scrub and post-anaesthetic care or rotate through the areas. Rotation is common practice in a day surgery environment.

In addition to the work done during these phases, scrub nurses may be involved in:

  • Liaising with wards where patients are awaiting their operation/procedure
  • Inputting information about each surgical procedure/operation on to a computer system
  • Taking phone messages
  • Completing paperwork
  •  Ordering supplies of equipment
  • Liaising with the hospital’s Sterile Services Department to ensure that equipment has been returned once re-sterilised and re-packaged.
  • More senior operating theatre nurses may work as team leaders.

This might involve:

  • Organising the workload between the various team members
  • Clinical risk assessment and patient safety initiatives
  • Planning duty and on call rotas
  • Undertaking staff appraisals.
  • Responsibility for budgets
  • Contributing to the development of the theatre/suite of theatres.

Graduates welcome!

Recently graduated and looking to start your career? At MYA we love to meet with graduates and students to discuss your career options.

CELEBRATING MYA’S SUCCESS – JOIN THE MYA TEAM IN OUR GRADUATE SCHEME

Here at MYA Head Quarters we’re interested in meeting with Graduates and Students who are interested in taking either that first step on the career ladder or gaining some work experience in a professional organisation.

Opportunity details:

When you join MYA Cosmetic Surgery you embark on a career that will create a lasting impression. MYA have quickly become one of the UK’s leading cosmetic surgery providers and are taking the market by storm with quality, innovative and trustworthy proceduress and services.

Our Graduate Scheme are available at our Head Quarters in Harrogate, North Yorkshire. From everything between Finance, Marketing, I.T and Sales, you can have the opportunity to work in an area that suits your skills – plus the scope to take your career further within our business as we expand and become at the fore front of the cosmetic surgery industry.

Nurse Coordinators

Something new and exciting at MYA!

We are looking for Registered Nurses with great communication skills, experience of working to performance targets and a passion for cosmetic surgery.

  • London
  • Birmingham
  • Manchester
  • Bristol
  • Leeds

As a result of MYA’s achievements to date we are looking at increasing our current number of clinics throughout the UK, as well as growing our existing clinical teams. This is a fantastic opportunity to join a fast growing and productive clinic within one of the UK’s leading Cosmetic Surgery providers. You must be confident, self-motivated and have the ability to work individually alongside a very determined team.

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We are introducing new roles within our group. The Nurse Coordinators will be able to assess, plan, implement and evaluate care in line with company guidelines values and work practices.

  • Can you communicate with passion and skill?
  • Can you act as a role model delivering care on a nurse led basis whilst managing the patient process with a primary focus on care and a secondary focus on profitability?
  • Do you have skills and experience in wound care?
  • Do you thrive in both independent and collaborative work environments?

PURPOSE OF THE ROLE:

The role will be varied and will include:

  • Managing the patient experience to ensure that those that are medically suitable and financially capable, who have made the considered decision to have cosmetic surgery, choose us ahead of the rest.
  • Planning pre-operatively to spot any potential complications and manage them to ensure the best possible patient experience and outcome including not proceeding with surgery where appropriate.
  • Delivering and maintaining a high quality service in line with the set KPI’s.
  • Ensuring our patient’s have the best possible care and experience throughout their journey.
  • Pre op assessments including bloods.
  • Post-operative wound care and assessments.
  • Ensuing compliance to company policies and protocols.
  • Taking responsibility for some aspects of audits in relation to CQC standards.

You will work closely with a Clinic Manager and a National Clinic Services Manager.

KPIs:

  • The NC is targeted specific to patient outcomes and patient satisfaction.
  • The aim of the NC is to ensure that we are the patient’s preferred choice for their cosmetic surgery procedure.
  • The NC must ensure that every new opportunity is maximised within an optimum time frame.
  • The NC must ensure that the Surgeon’s consultation and theatre time effectively utilised.
  • The NC must ensure that they deliver and maintain the highest quality of service, care and patient experience in accordance with our policies, procedures, brand standards and patient feedback.

KEY RESPONSIBILITIES:

  • Delivering exceptional service and patient experience.
  • Ability to spot an opportunity.
  • Gaining commitment.
  • Communication.
  • Prioritisation.
  • Tight management of each step of the Patient’s journey.
  • Strict and accurate administrative responsibilities.
  • Disciplined database management.
  • Working towards deadlines.
  • Achieving targets.

MYA-0035

How to apply

If you feel you are a suitable candidate for one of these roles, please email your CV and covering letter to careers@mya.co.uk with the position you would be interested in the subject line.

Apply now

Successful applicants will then be contacted when the recruitment process begins for these positions. If we do see an immediate match between your qualifications and our requirements, we will contact you directly within four weeks. If you do not hear from us within that time, please assume that we do not have an appropriate opportunity at this point, but we will certainly keep your CV on file and be in touch should any appropriate vacancies arise.

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