MYA

mya customer service is awful ….. They only want your deposit once they have that then you have your surgery your pc only calls you once or twice to check how you are!!! Your left on your own I had to chase my appointments up to see my surgeon 6 weeks after ,, sorry girls but I would NOT recommend MYA

That’s so sad that your experience has been shit Hun . Mine was grate can’t agree with anything you have said , saying that I hope that you are ok and that your experience hasn’t coursed you any worry for you health post op .
My pc was so nice never pushed me in any way . I actually think if she hadn’t been my pc I would have loved to have her as a friend , she is so kind and caring and realy helped me , she’s called no stop every step of the way emails, and text before the day off and after my op , the staff at Fenchurch street are realy nice , heard one pc bitch about my pc in reception once , if if of heard it out on the street probly would of decked her , jelouse cow . Lol ,
When ever iv had a worry or question they get back to me real quick and are so supportive . If your not happy with your pcs behaver then complain because she obviously letting the company down .
Big ciber hugs Hun , hope your ok xxx

Sorry to hear that,…. my aftercare was great had my PC call me a couple of days after my op ~ she stated she wanted me to get a good rest before she called me. Also when my splint was taken off, the nurse enquired if I had any problems etc of which I didn’t. Made the 6 week appointment there and then. I have a few questions for my surgeon when I see him in May but its not urgent…. if it is then I would phone my PC or the clinic.. I would give MYA a call if you have any grievancies Im sure they would make an appointment with a nurse if not the surgeon. Hope you work it out 🙂 x

Well you must I have a lucky spell I had a not so good experience and would not recommend them or have any surgery with them surgeons are fantastic !! But the communication is awful ……

Who was your pc and at what clinic , name and shame Hun. ! X

yeah my pc is really good, i can feel like i can message her anytime and i always get a response x

Ive been trying to get intouch with mine she’s always busy & never gets back to me but was ringing me regularly to book me in for appointments soon as i paid my £500 deposit the phonecall’s stopped!

Aww sorry to hear this my pc and nurses and evryone at mya in leeds have been fab and when had the op in preston everyone was lovely down there too… sad to hear things like this as it casts a bad feeling over the whole company and the lovely people who do try hard at their jobs. I hope you get it sorted chick ask mya mod to help some girls on here get a phonecall straight away with any problems when they have spoken to her xx

my PC didnt call me before or after my surgery. didnt answer my call when I hadnt had my admission time. called me once when I had to go back to be reoperated on, to confirm my appointment. her name is amy pullen at Manchester, I thought she was lovely at my consultation, I didnt need her calls but it would have been nice to of recieved them xx

Stacey you summed it up all there x

I had a more positive experience. I had Leah at Leeds, I didn’t feel she was pushy, she always got back to me via text to arrange anything and she actally helped me get an earlier surgery which worked out really well for me. She said to contact her if I had any questions but didn’t really need too. I feel she fulfilled her role.

I wouldnt say Ive had a negative experience, I had a complication which they were straight onto and got me back in and sorted straightaway, so very positive in that sense. But I totally understand the communication issues, alot of people who go for surgery dont have the support of close ones that they need and the PC role I guess is there to help aide that, I didnt need it but I can see how the inconsistency of PCs fulfilling their roles impacts the support patients get and the varied feedback. MYA should definately look into that role more and how it effects patients xx

Lisa I have to completely agree with you on this one
after my laserlipo I still havent had my check up and my op was in December!
I am now having traditional lipo with The Hospital Group and they have been great,
xx

Good Morning girls,
We’re so sorry to hear this.
If anyone wants to contact us directly about any problems then please email myaspace@mya.co.uk and we will look into this further for you.
Love MYA Mod x

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