I feel I have to warn and advise people of the appalling service we have received from MYA cosmetic surgery. My partner has saved for numerous years to afford to pay for a breast augmentation, and finally decided to get her operation done with MYA cosmetic surgery. (www.mya.co.uk) From the first impression they seemed very professional and knowledgeable until the received the first half of the procedure payment and our commitment, from there the service went down hill! The patient co-ordinater was no longer usefull or informative and was only interested in getting paid. We received numerous phone calls chasing the final payment even though we had never received an invoice! After requesting an invoice on 5 occasions we eventually received one and to my surpprise, it was not only somebody else’s invoice, but somebody else’s invoice for the same procedure only cheaper! When this was queried we were told that this was just a dummy invoice and apologised for sending it out! The service went from bad to worse after the operation and everybody at MYA shows no form of interest in the awfull experience we have had and the complete lack of incompetence from start to finish has left us not only distressed, but disheartened by the whole thing! We have written a lengthy complaint letter to MYA requesting a full refund of the monies paid, only to receive a response 2 months later stating they are sorry on the 13 points we have raised and have skirted around the complaint completely! They have completely ignored our request for a refund and instead have asked us to recommend people to them…. I have never felt so insulted!! I will be uploading a copy of the complaint letter and MYA’s response tomorrow which is laughable. Having done further research tonite I have found a lot of people have had some serious complaints recently with MYA cosmetic surgery only to be dismissed with an insulting response!! I would advise that if you are seriously considering cosmetic surgery, you stay well clear of MYA and http://www.mya.co.uk as you may well be in for a troubled service that may leave you scared for life in more ways than one!!!
