MYA carry out all initial appoinments via eConsult video call. By using video consultations connected to our established MYA Cardiff clinic, we feel we can offer a specialist service by promoting convenience and availability. To satisfy the ever-growing demand for our services, we are offering daytime, late and weekend eConsult slots for Cardiff with a qualified Patient Coordinator in the comfort of your own home.
You can have your eConsult on any device you want; mobile, tablet, laptop or desktop computer. All eConsults are on a secure line and completely confidential but if you want a partner or 18+ friend with you on the call, they are more than welcome. MYA’s eConsults are up to 60-minute sessions with a dedicated MYA Patient Coordinator, and so we ask that you find a quiet space and limit the amount of potential distractions (like kids!) so we can give you the best experience possible. Make sure you have a strong internet connection that isn’t likely to cut out – for this reason, we suggest using Wifi. If you are using 3G or 4G, you may be charged your standard network rate.
At this moment in time, surgeon consults are not available via eConsult. You must attend for a physical examination with your surgeon at the Bristol clinic and all nurse appointments will take place in Cardiff. This gives you a great chance to visit your real clinic and meet your Surgeon and Nurse face-to-face.
Our Cardiff clinic is conventionally located, with plenty of transport links across South Wales from nearby locations such as Swansea and Pontypridd, as well as direct links to South West England from nearby towns and cities such as Bristol, Bath, Worcester and Gloucester.
Booking a free eConsult couldn’t be easier – all you have to do is make an enquiry through our website and we will arrange the rest. Once you’ve booked your eConsult, you will need to download our Patient Portal (by invite only), complete your medical history and then access your eConsult via the link on your confirmation email.