Book a Free Consult
MYA Rated Outstanding by the Care Quality Commission

MYA is the only cosmetic surgery company rated 'OUTSTANDING' by the Care Quality Commission

Three MYA Girls

Complaints Policy

In the rare event that something goes wrong, we want to hear your feedback to learn and improve. Please find MYA's complaints procedure below. If you every have any concerns or feedback, please always contact your clinic first and they will try and resolve the issue at a local level. 

In Detail

As part of our duty to the CQC, MYA have a comprehensive comments and complaints policy in place, clear details of which are available to all patients. Patients may make complaints verbally and in writing. Our complaints process is within each clinic's Statement of Purpose, which is regulated by the Care Quality Commission. There is also a policy which encourages patients to be made aware of complaints procedure; verbal and written. All complaints will be treated seriously and confidentially except to facilitate an investigation. Complaints should be made within 6 months of the event complained about, or within 6 months of the matter coming to the attention of the complainant.

Verbal complaints can be addressed with any MYA employee either face to face or via telephone. Typically, your first point of contact will be a member of staff you are familiar with resolution. We will try to handle address and resolve verbal complaints immediately where possible however, if an immediate resolution is not possible, an acknowledgment will be provided within 2 working days and where possible, a resolution will be provided within 5 working days.

Written Complaints: 

Written complaints must be either sent to the complainant’s local MYA Clinical Hub or MYA Head Office for the attention of the Complaints Team.

Complaints Department
MYA Cosmetic Surgery
1 Cardale park
Beckwith head Road
Harrogate
HG3 1RY

They may also be sent via email to patientcomplaints@mya.co.uk. All complaints will be acknowledged within 3 working days of receipt. An investigation will commence and the complaint handler will write to the complainant explaining the outcome of the investigation within 20 working days of the acknowledgement letter. In the event that investigations are still ongoing, and a response has not been reached when the initial 20 working days expires, a letter of update will be sent every 20 working days.

The Centre for Effective Dispute Resolution – CEDR. Following the exhaustion of MYA's internal complaints resolution process, if the patient remains dissatisfied with MYA's response, they are able to request Independent Dispute Resolution by CEDR. CEDR is an independent charity. Under its Private Healthcare Mediation Scheme CEDR can provide dispute resolution services for unresolved complaints between patients and independent

Please Note:

Once a verbal or written complaint is submitted you must not discuss your issue of complaint on the MYA forum, MYA social media pages or other social platforms as this could affect the efficiency of your complaint procedure and be detrimental to your issue being resolved in a timely matter. As this is an open complaints process, any comments regarding this will be removed

MYA Complaints Process
MYA Contact Icon

3 ways to book your consultation with us

Book your consultation with us today in whichever way works best for you.

Two MYA Girls
MYA Patient Portal Mockup

The MYA Patient Portal

MYA are the only cosmetic surgery provider with an online Patient Portal. We’ve created a bespoke product to help our patients access their information whenever they want and to make their journey with us more seamless.

Learn more

Join our community

Across the MYA community with our social media channels, MYA Space Forum and YouTube Channel we share a wide range of MYA stories showcasing not only the physical changes but positive psychological changes that can come with undergoing cosmetic surgery.

Check out our latest Insta posts

🇬🇧 UK’s Leading Breast Specialist 🔞 18+ only 🙋🏽‍♀️ Happiness through Healthcare 💕 #MYAGIRL #MYASelfie #MYAStory

Follow Us

Request a callback

©2024 The website (www.mya.co.uk) is owned and operated by MYA Clinics Ltd, 1 Cardale Park, Beckwith Head Road, Harrogate, HG3 1RY. ( 03330141014 ) Company Registration Number: 10788058 | 03330 14 10 14