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Patient Coordinator

This is a fantastic opportunity to join a fast growing and productive clinic within one of the UK's leading Cosmetic Surgery providers. You must be confident, self-motivated and have the ability to work individually alongside a very determined team.

Explore Patient Coordinator

Celebrating MYA's success - Join the MYA team

This is a fantastic opportunity to join a fast growing and productive clinical hub within one of the UK's leading Cosmetic Surgery providers. You must be confident, self-motivated and have the ability to work individually alongside a very determined team.

We are constantly recruiting for:

  • London

Main purpose of role:

The Patient Coordinator (PC)’s main responsibility is to deliver the highest level of service and productivity at all times. The PC will manage patients through their journey with MYA face to face or virtually via eConsult. The whole process must be to the highest quality of service to patients and in accordance with MYA policies and procedures as well as all relevant legislation.

KPIs:

  • The PC is targeted specific to patient outcomes and patient satisfaction.

  • The aim of the PC is to ensure that MYA is the patient’s preferred choice for their cosmetic surgery procedure.

  • The PC must ensure that every new opportunity is maximised within an optimum time frame.

  • The PC must ensure that the Surgeon’s consultation and theatre time effectively utilised.

  • The PC must ensure that they deliver and maintain the highest quality of service, care and patient experience in accordance with MYA’s policies, procedures, brand standards and patient feedback.

Key responsibilities:

  • Delivering exceptional service and patient experience.

  • Ability to spot an opportunity.

  • Gaining commitment.

  • Communication.

  • Prioritisation.

  • Tight management of each step of the Patient’s journey at MYA.

  • Strict and accurate administrative responsibilities.

  • Disciplined database management.

  • Working towards deadlines.

  • Achieving targets.

Apply

Apply by emailing careers@mya.co.uk along with your CV and cover letter. Only successful applications will be contacted.

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The MYA Patient Portal

MYA are the only cosmetic surgery provider with an online Patient Portal. We’ve created a bespoke product to help our patients access their information whenever they want and to make their journey with us more seamless.

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